Return & Refund Policy
Thank you for shopping at ZenTeaSpace. We strive to ensure complete satisfaction with your purchase.
1. 30-Day Return Window You may request a return within 30 days after receiving your item. To be eligible for a return:
- Items must be unused, in their original condition, and in original packaging.
- Due to food safety and hygiene standards, opened tea packages are not eligible for non-quality-related returns.
2. Damaged or Defective Goods (Transit Protection) Handcrafted teawares and ceramics are carefully inspect and packaged before dispatch. However, if your order arrives damaged or defective during transit:
- Please inspect your order upon reception and contact us immediately (within 48 hours of delivery).
- Email us at support@zenteaspace.com with your order number and photo/video proof of the damaged item.
- We will immediately issue a free replacement or a full refund.
3. Return Process To initiate a return, please email us at support@zenteaspace.com. If your return is accepted, we will provide instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Refund Processing Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will automatically be credited back to your original payment method (PayPal) within 5–7 business days.